We don't sell PDF Architect directly. We rely on the payment processor Upclick for to handle your transaction. One of the main reasons we work with Upclick is they are fully tested and compliant with credit card safety standards, meaning they will keep your sales data secure.

The bad thing (the good thing from a security perspective) is that we don't have access to your bank account or credit card data to issue you a refund. 

We do offer a full 30-day satisfaction guarantee, so if you want a refund during the 30 days following your PDF Architect purchase, you will get your money back. To get this refund please reach out to Upclick by clicking on this link. 

One last thing: We do not like to see unhappy customers. If you have any problems using the application, maybe our support team can help! They are knowledgeable and able to help with most problems regarding PDF Architect. Click here to open a ticket.