Our confirmation letter is sent out automatically by our ordering system. Contact us if you have not received a confirmation email within 24 hours of placing your order and yet have the payment charged from your credit card/PayPal account. We will confirm your order on our site and send you another confirmation email with your order number and order details.

There are a few possible reasons that could cause this to happen:

You have entered an incorrect or not frequently used email address when registering on our website. Since our confirmation emails are sent to the email address you registered with us, the letter will be lost.

You used the checkout feature which uses the email address associated with your PayPal account. This email address may not be the one you currently use and it is recommended that you check both for our confirmation email.

Some email systems have filters that classify our email as junk mail so they cannot get to your inbox. It is recommended that you look into your junk mail folder before contacting us, as there is a big chance it was simply blocked by your email system.

SEPA/Konbini/Boleto bancário transfers can take up to 7-14 business days to complete.